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3hr Notice: KuCoin Platform 2.0 Upgrade Scheduled for 08:00 AM (UTC+8) 18 Feb 19

This post is also available in: 简体中文 (Chinese (Simplified))

Dear KuCoin Users,

 

As announced yesterday, on February 18, 2019, at approximately 08:00 AM (UTC+8), KuCoin will be performing a system upgrade for Platform 2.0. The upgrade process is expected to last around 14 hours.

To ensure the smooth release of the upgrade, KuCoin will close the platform deposit and withdrawal services temporarily at 06:00 AM, Feb 18, 2019 (UTC+8).

During the upgrade, KuCoin account holders will be unable to trade, access their wallets, or gain access to any features on the platform.

After the upgrade is complete, all tokens’ deposit address on KuCoin Platform 2.0 will be updated. Please log in to KuCoin, go to the deposit page and request a new address. Make sure to save and update the KuCoin deposit address you have linked to other platforms.

All funds will remain safe and unaffected throughout the entirety of the upgrade and will not be at risk at any point throughout the update. No orders will be executed during the upgrade process. All pending orders will be kept (regardless of price movements) and resume once the Platform 2.0 is online.

Since the 2.0 upgrade process is expected to last around 14 hours, to avoid the impact of market fluctuations, KuCoin will reserve a 30-minute period for canceling pending orders after the upgrade is completed. Order acceptance will be suspended during this period.

We kindly ask all users to review market performance trends and make a decision on whether to cancel your pending orders right before the upgrade.

 

If you have any questions or concerns related to the upgrade, please feel free to contact us:

Support: https://kucoin.zendesk.com/hc/en-us

Telegram: https://t.me/KuCoin_API

Email: api@kucoin.com

Global Communities: https://bit.ly/2NmuixH

 

We thank you for your patience and understanding. We look forward to sharing our upgraded platform with you as soon as possible.

The KuCoin Team